Terms of service

Terms of Service

Last updated: May 25, 2026

Welcome to Homiva. These Terms of Service govern your access to and use of our website, products, and services. Throughout this site, the terms “we,” “us,” and “our” refer to Homiva. By visiting our website or purchasing from us, you agree to be bound by these Terms of Service.

Please read these terms carefully before using our website. If you do not agree to these terms, you should not access our website or purchase from our store.

1. Store Information

This website is operated by Homiva.

For customer support, order questions, return requests, or general inquiries, you may contact us at:

Email: phong.nd.bka@gmail.com

2. Eligibility

By using this website, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you are using the website under the supervision of a parent or legal guardian.

You agree not to use our products or website for any unlawful or unauthorized purpose.

3. Products and Product Information

We make every reasonable effort to display our products, descriptions, prices, images, and availability accurately. However, we do not guarantee that all product descriptions, images, colors, measurements, pricing, or other content on the website will be completely accurate, current, or error-free.

Product colors may vary depending on your screen settings, device type, or lighting conditions.

We reserve the right to:

  • Change product prices at any time.

  • Modify or discontinue products without notice.

  • Limit product quantities.

  • Refuse or cancel orders if product information, pricing, or availability is incorrect.

4. Orders and Payment

When you place an order, you agree to provide current, complete, and accurate billing, shipping, and contact information.

After you place an order, you will receive an order confirmation email. This email confirms that we have received your order, but it does not guarantee acceptance of the order. We reserve the right to accept, reject, cancel, or limit any order at our discretion.

We may cancel an order if:

  • Payment cannot be verified.

  • The product is unavailable.

  • The shipping address is incomplete or invalid.

  • Fraud or suspicious activity is detected.

  • There is an error in pricing or product information.

If your order is cancelled after payment has been made, we will issue a refund to your original payment method where applicable.

5. Pricing, Taxes, and Fees

All prices are listed in USD unless otherwise stated.

Prices shown on the website may not include taxes, customs duties, import fees, or other charges that may apply depending on your location. You are responsible for any applicable taxes, duties, customs charges, or import fees required by your country or local authority.

We reserve the right to change prices at any time without prior notice.

6. Shipping and Delivery

We currently ship to selected countries, including the United States, United Kingdom, Canada, and France.

Estimated delivery times are provided for convenience only and are not guaranteed. Shipping times may vary due to carrier delays, customs clearance, weather, holidays, high order volume, supplier processing time, or other factors beyond our control.

Once an order has been shipped, we are not responsible for delays caused by shipping carriers or customs authorities.

Customers are responsible for providing a complete and accurate shipping address. We are not responsible for lost, delayed, or undeliverable packages caused by incorrect or incomplete address information.

7. Returns and Refunds

Returns and refunds are handled according to our Refund Policy.

To request a return or refund, please contact us at:

Email: phong.nd.bka@gmail.com

Items returned without first contacting us and receiving return instructions may not be accepted.

Refunds, where approved, will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

8. Order Changes and Cancellations

Please review your order carefully before submitting it.

If you need to change or cancel an order, contact us as soon as possible at phong.nd.bka@gmail.com. We cannot guarantee that changes or cancellations can be made after an order has been processed or shipped.

Once an order has shipped, it cannot be cancelled. You may request a return according to our Refund Policy.

9. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or incorrect, contact us within a reasonable time after delivery at:

Email: phong.nd.bka@gmail.com

Please include:

  • Your order number.

  • A description of the issue.

  • Clear photos or videos showing the problem.

  • A photo of the shipping label or packaging if relevant.

We will review your request and may offer a replacement, refund, or other resolution where appropriate.

10. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

By using our website, you acknowledge that you have reviewed and understood our Privacy Policy.

11. Accuracy of Billing and Account Information

You agree to provide accurate, complete, and current purchase and account information for all orders placed through our store.

You agree to promptly update your information, including email address, billing address, shipping address, and payment details, so that we can complete your transactions and contact you as needed.

12. Prohibited Uses

You agree not to use our website, products, or services:

  • For any unlawful purpose.

  • To violate any applicable laws or regulations.

  • To infringe upon our intellectual property rights or the rights of others.

  • To submit false or misleading information.

  • To upload or transmit viruses, malware, or harmful code.

  • To collect or track personal information of others.

  • To spam, phish, scrape, crawl, or use automated systems without permission.

  • To interfere with the security or proper operation of the website.

  • To harass, abuse, defame, threaten, or discriminate against others.

We reserve the right to suspend or terminate access to our website or services if we believe these terms have been violated.

13. Intellectual Property

All content on this website, including text, graphics, logos, product images, design, icons, videos, and other materials, is owned by or licensed to Homiva, unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish, sell, or exploit any part of our website or content without our written permission.

14. Third-Party Services and Links

Our website may include links to third-party websites, apps, payment processors, shipping providers, or other services. These third-party services are not controlled by us.

We are not responsible for the content, privacy practices, policies, accuracy, or availability of third-party websites or services. Your use of third-party services is at your own risk and may be subject to their own terms and policies.

15. Shopify

Our store is hosted on Shopify Inc. Shopify provides the e-commerce platform that allows us to sell our products and services to you.

By using our store, you understand that your information may be processed through Shopify’s platform in accordance with Shopify’s own terms and privacy practices.

16. Disclaimer of Warranties

Our website, services, and products are provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, we do not guarantee that:

  • The website will always be available, uninterrupted, secure, or error-free.

  • Product information will always be complete, accurate, or current.

  • Products will meet every individual expectation.

  • Any errors on the website will be corrected immediately.

Some jurisdictions do not allow certain warranty exclusions, so parts of this section may not apply to you.

17. Limitation of Liability

To the fullest extent permitted by law, Homiva shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services.

This includes, but is not limited to, loss of profits, loss of data, loss of revenue, replacement costs, or any similar damages.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

18. Indemnification

You agree to indemnify and hold harmless Homiva, its owners, partners, service providers, affiliates, and employees from any claim or demand arising out of your breach of these Terms of Service, your violation of any law, or your violation of the rights of a third party.

19. Errors, Inaccuracies, and Omissions

Occasionally, there may be information on our website that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, delivery times, or availability.

We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders at any time without prior notice, including after an order has been submitted.

20. Changes to These Terms

We reserve the right to update, modify, or replace any part of these Terms of Service at any time by posting updates on this page.

Your continued use of our website after any changes are posted means that you accept the updated Terms of Service.

21. Severability

If any part of these Terms of Service is found to be unlawful, void, or unenforceable, that part shall still be enforceable to the fullest extent permitted by law. The remaining sections will continue to be valid and enforceable.

22. Entire Agreement

These Terms of Service, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies posted on our website, form the entire agreement between you and Homiva regarding your use of our website and services.

23. Contact Information

Questions about these Terms of Service should be sent to us at:

Email: phong.nd.bka@gmail.com