Privacy policy
Privacy Policy
Last updated: May 25, 2026
This Privacy Policy explains how Homiva Store (“Homiva,” “we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit our website, place an order, contact us, or use our services.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Who We Are
Homiva Store is an online retail store offering practical home, kitchen, cleaning, gardening, and lifestyle products.
For privacy-related questions, you can contact us at:
Email: phong.nd.bka@gmail.com
2. Information We Collect
We may collect the following types of personal information.
2.1 Information You Provide to Us
When you place an order, create an account, contact us, or subscribe to our emails, we may collect:
- Full name
- Email address
- Shipping address
- Billing address
- Phone number, if you choose to provide one at checkout
- Order details
- Payment confirmation details
- Customer support messages
- Return or refund request information
We do not intentionally collect phone numbers for customer support communication. Our primary contact method is email.
2.2 Payment Information
When you make a purchase, your payment is processed securely by third-party payment providers such as Shopify Payments, PayPal, credit card processors, or other available checkout providers.
Homiva Store does not store your full credit card number, debit card number, or PayPal login details.
Payment providers may collect and process payment information according to their own privacy and security policies.
2.3 Automatically Collected Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Time spent on the website
- Referring website or advertisement
- Approximate location
- Shopping behavior, such as products viewed or added to cart
- Cookies and tracking data
This helps us understand how visitors use our website and improve the shopping experience.
3. How We Use Your Information
We use personal information for the following purposes:
- To process and fulfill orders
- To send order confirmations
- To provide shipping and tracking updates
- To respond to customer support requests
- To process returns, refunds, or replacements
- To prevent fraud and unauthorized transactions
- To improve our website, products, and services
- To personalize your shopping experience
- To send marketing emails, if you have opted in
- To comply with legal, tax, accounting, or regulatory obligations
- To analyze advertising performance
- To protect the security of our website and business
We do not sell your personal information for money.
4. Legal Basis for Processing Personal Information
If you are located in the United Kingdom, European Economic Area, or another region with similar data protection laws, we may process your personal information based on one or more of the following legal bases:
- Contract: to process and deliver your order.
- Consent: when you subscribe to marketing emails or accept optional cookies.
- Legitimate interests: to improve our website, prevent fraud, and operate our business.
- Legal obligation: to comply with tax, accounting, consumer protection, or legal requirements.
A privacy notice should clearly explain how personal data is collected, used, and processed. UK public guidance also emphasizes transparency in explaining personal data use.Â
5. Sharing Your Information
We may share your personal information with trusted third parties who help us operate our business, including:
- Shopify and ecommerce platform providers
- Payment processors such as PayPal or card payment providers
- Shipping carriers and fulfillment partners
- Dropshipping suppliers
- Email service providers
- Customer support tools
- Analytics providers
- Advertising platforms such as Meta, Google, TikTok, or similar services
- Fraud prevention and security providers
- Legal, tax, accounting, or compliance service providers
We share only the information needed for these service providers to perform their services.
For example, your name, shipping address, and order details may be shared with fulfillment partners or shipping carriers so your order can be delivered.
6. International Data Transfers
Because Homiva Store sells online and may work with international service providers, your personal information may be transferred, stored, or processed in countries outside your own country.
These countries may have different data protection laws from your country.
Where required by law, we use appropriate safeguards to help protect your personal information when it is transferred internationally.
7. Cookies and Tracking Technologies
Our website may use cookies, pixels, tags, and similar tracking technologies.
These technologies may be used to:
- Keep items in your shopping cart
- Remember your preferences
- Help the website function properly
- Measure website traffic
- Analyze customer behavior
- Improve website performance
- Show relevant advertisements
- Measure advertising results
- Support retargeting ads
Advertising platforms may use cookies or pixels to show you ads based on your activity on our website.
You can control or disable cookies through your browser settings. However, some website features may not work correctly if cookies are disabled.
8. Marketing Emails
If you subscribe to our email list or agree to receive marketing messages, we may send you:
- Product updates
- Special offers
- Discount codes
- Cart reminders
- Store news
- Customer review requests
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any marketing email.
Even if you unsubscribe from marketing emails, we may still send you necessary transactional emails, such as order confirmations, shipping updates, refund updates, or customer service replies.
9. Advertising and Analytics
We may use advertising and analytics services to understand website performance and improve our marketing.
These services may collect information such as:
- Pages you visit
- Products you view
- Items added to cart
- Purchases
- Device information
- Browser information
- IP address
- Advertisement interactions
This information helps us measure ad performance and show more relevant ads.
Examples of advertising or analytics providers may include Meta, Google, TikTok, Shopify analytics, or similar platforms.
10. Data Retention
We keep personal information only for as long as necessary for the purposes described in this Privacy Policy, including:
- Order fulfillment
- Customer support
- Refunds and returns
- Fraud prevention
- Legal compliance
- Tax and accounting records
- Business recordkeeping
Order-related information may be kept for several years where required for tax, accounting, or legal purposes.
When personal information is no longer needed, we will delete it, anonymize it, or securely store it according to applicable law.
11. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information.
These may include the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information
- Request restriction of processing
- Object to certain processing
- Withdraw consent for marketing
- Request a copy of your data
- Opt out of certain advertising or data sharing practices
To make a privacy request, contact us at:
phong.nd.bka@gmail.com
We may need to verify your identity before completing certain requests.
12. United States Privacy Rights
If you are located in the United States, privacy rights may vary depending on your state.
Depending on applicable state law, you may have rights to:
- Know what personal information we collect
- Know how we use and share personal information
- Request deletion of personal information
- Correct inaccurate personal information
- Opt out of certain targeted advertising or data sharing
- Limit certain uses of sensitive personal information, where applicable
Homiva Store does not knowingly sell personal information for money.
To exercise privacy rights, contact:
phong.nd.bka@gmail.com
13. UK and European Privacy Rights
If you are located in the United Kingdom or European Economic Area, you may have rights under applicable data protection laws, including the right to access, correct, erase, restrict, or object to certain uses of your personal information.
You may also have the right to lodge a complaint with your local data protection authority.
For UK customers, the Information Commissioner’s Office provides guidance and tools for privacy notices for small businesses and startups.Â
To contact us about your data, email:
phong.nd.bka@gmail.com
14. Children’s Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us at:
phong.nd.bka@gmail.com
If we become aware that we have collected personal information from a child without appropriate consent, we will take steps to delete that information.
15. Data Security
We take reasonable steps to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.
These steps may include:
- Secure checkout processing
- SSL encryption
- Limited access to customer information
- Use of trusted ecommerce and payment providers
- Fraud prevention tools
- Administrative and technical safeguards
However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.
The FTC provides business guidance on privacy and security practices, including consumer privacy and data security topics.Â
16. Third-Party Websites
Our website may contain links to third-party websites, apps, payment providers, tracking pages, or social media platforms.
We are not responsible for the privacy practices, content, or security of third-party websites.
Please review the privacy policies of any third-party websites you visit.
17. User-Generated Content and Reviews
If you submit a product review, photo, comment, or other content to our website or social media pages, that content may be visible to other customers.
Please do not include sensitive personal information in public reviews or comments.
We may use submitted reviews or content for marketing, product pages, or promotional purposes where permitted by law.
18. Fraud Prevention
We may use personal information to detect, prevent, and respond to fraud, unauthorized transactions, abuse, chargebacks, disputes, and other harmful activity.
This may include sharing relevant order, payment, device, or transaction information with payment providers, fraud prevention services, banks, or legal authorities where necessary.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with a new “Last updated” date.
Your continued use of our website after changes are posted means you accept the updated Privacy Policy.
20. Contact Us
If you have any questions about this Privacy Policy or how we handle personal information, please contact:
Homiva Store
Email: phong.nd.bka@gmail.com