Shipping policy
Shipping Policy
Last updated: May 25, 2026
This Shipping Policy explains how Homiva Store (“we,” “us,” or “our”) processes, ships, and delivers customer orders. Please read this policy carefully before placing an order.
By placing an order with Homiva Store, you agree to the terms below.
1. Order Processing Time
All orders are processed within 1–3 business days after payment is confirmed.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During high-volume periods, holidays, supplier delays, or promotional events, order processing may take slightly longer. If there is a significant delay with your order, we will notify you by email.
2. Shipping Destinations
Homiva Store currently ships to:
- United States
- United Kingdom
- Canada
We may also ship to selected international locations depending on product availability and supplier coverage.
At this time, we do not ship to certain remote areas, military addresses, PO boxes, or regions where delivery carriers cannot provide reliable tracked shipping.
If we are unable to ship to your address, we will contact you by email and issue a refund if necessary.
3. Shipping Times
Estimated delivery times are:
|
Destination |
Estimated Delivery Time |
|---|---|
|
United States |
7–15 business days |
|
United Kingdom, Canada |
7–15 business days |
|
Other eligible countries |
10–20 business days |
Please note that delivery times are estimates and not guaranteed. Actual delivery time may vary depending on carrier availability, customs clearance, local postal service delays, weather conditions, holidays, and other factors outside our control.
4. Shipping Cost
We offer Free Tracked Shipping on eligible orders.
If any shipping fee applies, it will be clearly shown at checkout before you complete your purchase.
There are no hidden shipping charges after checkout.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with your tracking number.
Tracking information may take 3–5 business days to update after the tracking number is issued. This is normal while the carrier receives and scans the package.
You can track your order using the tracking link provided in your shipping confirmation email.
If your tracking has not updated after 7 business days, please contact us at:
[phong.nd.bka@gmail.com]
6. Multiple Packages
Some orders may be shipped in multiple packages, especially if your order contains more than one item or items from different fulfillment locations.
If your order arrives in separate packages, you will receive tracking details for each package when available.
You will not be charged extra shipping fees for split shipments.
7. Incorrect Shipping Address
Please make sure your shipping address is correct before placing your order.
Homiva Store is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
If you notice an address mistake, please contact us immediately at:
[phong.nd.bka@gmail.com]
We will do our best to update the address before the order is processed. However, once an order has been shipped, we cannot guarantee that the shipping address can be changed.
If a package is returned to sender due to an incorrect address, we may offer reshipment where possible. Additional shipping fees may apply.
8. Delayed Orders
While most orders arrive within the estimated delivery window, delays can sometimes occur.
Possible reasons for delay include:
- Carrier delays
- Customs clearance
- High shipping volume
- Weather conditions
- Holiday periods
- Incorrect or incomplete address
- Local postal service delays
If your order has not arrived within the estimated delivery timeframe, please contact us at:
[phong.nd.bka@gmail.com]
We will review your order status and assist you with the next steps.
9. Lost Packages
If your tracking shows no movement for an unusually long period or your package appears to be lost, please contact us.
We may ask you to confirm your shipping address and provide any relevant information so we can investigate with the carrier or fulfillment partner.
Depending on the situation, we may offer one of the following:
- Continued tracking support
- Replacement shipment
- Store credit
- Refund, where applicable
Lost package cases are reviewed individually.
10. Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery.
Please include:
- Your order number
- Clear photos of the damaged item
- Clear photos of the packaging
- A brief description of the issue
Once reviewed, we may offer a replacement, refund, or another suitable resolution.
Please do not discard the item or packaging until your case has been reviewed.
11. Customs, Duties, and Taxes
For international orders, customs duties, import taxes, VAT, or other fees may apply depending on your country’s rules.
These charges are not controlled by Homiva Store and may be collected by your local customs office or delivery carrier.
Customers are responsible for any applicable customs duties, taxes, or import fees unless otherwise stated at checkout.
Refusing to pay customs fees may result in the package being returned, delayed, or abandoned. In such cases, shipping fees and related costs may be deducted from any eligible refund.
12. Failed Delivery or Unclaimed Packages
If a delivery attempt fails because the customer is unavailable, the address is incorrect, or the package is not collected from the local carrier, the package may be returned or disposed of by the carrier.
Homiva Store is not responsible for failed deliveries caused by:
- Incorrect shipping address
- Unclaimed packages
- Refused delivery
- Customer unavailable at delivery
- Failure to respond to carrier notices
Please monitor your tracking updates and contact your local carrier if delivery action is required.
13. Order Cancellation
Orders may be cancelled only if they have not yet been processed or shipped.
If you wish to cancel an order, please contact us as soon as possible at:
[phong.nd.bka@gmail.com]
Once an order has been processed or shipped, we cannot guarantee cancellation. You may still be eligible for a return or refund under our Return & Refund Policy.
14. Contact Information
If you have any questions about your order or this Shipping Policy, please contact us:
Homiva Store Customer Support
Email: [phong.nd.bka@gmail.com]
Website: [https://homivastore.online/]